Help & contact

Write to us and we will reply within two working days: support@almarelacionamento.app

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Choose Tilia and tap Cancel Subscription.

On Android: open Google Play, tap your profile picture → Payments & subscriptions → Subscriptions, choose Tilia and tap Cancel subscription. The subscription stays active until the end of the paid period. Deleting the app or your account does not cancel it.

New phone? In Tilia, open Settings and tap Restore purchases.

1. In Tilia, open Settings.
2. Tap Delete account and confirm.

We delete your account, your profile, your conversations with Alma, your reflections, what Alma remembers about you and your profile photo. What your partner wrote stays in their account, and your partner keeps your home.

Don't have the app anymore? Write to support@almarelacionamento.app from the e-mail address you signed in with, subject "Delete account". We delete your account and all your data within 30 days and confirm it by e-mail.

Retention: copies in backups disappear automatically within 30 days. Error reports (no content) are deleted after 90 days at most and usage statistics (no content) after 12 months at most. Deleting your account does not cancel a subscription: cancel it in the App Store or on Google Play.

In Tilia, open Settings and tap Unpair. You can link again with a new code.

Alma is an AI. You can turn the AI features on or off at any time in Settings → AI features.

Write us a short description. If possible, include your sign-in e-mail; we will never ask for your password.

Tilia is not an emergency service. If you are in danger, call 112 (EU) or your local emergency number.

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